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Shipping & Returns

 

SHIPPING & DELIVERY

  • AUSTRALIA Standard on orders $120 or more: FREE
  • AUSTRALIA Standard on under A$120 orders: $9.95
  • AUSTRALIA Express orders: $24.95

We offer free standard shipping on domestic orders of $120 and over within Australia. We offer a flat rate shipping of $9.95 for standard shipments under $120 Australia wide.

Delivery is made in 2-8 days within Australia, however please allow additional delivery time to Western Australia, Northern Territory, Far North Queensland & remote areas. 

Please also allow extra time for processing and for Australia post to deliver your parcel at busy times like Christmas and Easter.

Delivery times provided by A La Party are estimates only. A La Party will not be held accountable for late deliveries or loss or damage relating to late deliveries. 

You can also choose our Express post option which offers Next business day delivery within the Australia Post Express Post delivery network and fastest possible delivery for other areas. Please note that order should be made before 12pm to ensure the fastes shipping. 

Sorry, no delivery to PO boxes.

 

RETURNS

We want you to be happy each and every time you shop with A La Party. If you are not 100% happy with any item received, please contact us within 7 days of receipt and we will gladly offer a credit note (less shipping charges). 

Please choose carefully as we are unable to offer refunds or exchanges. Credit note only be issued once we receive the returned item in its original, unused and unopened condition with original packaging and tags attached. We can not be held responsible for items lost or damaged during return shipment, therefore we recommend an insured and trackable mailing service. Return shipping fees are at the expense of the customer. 

Please send us an email at [email protected] prior to returning your purchase to get return/ exchange authority. Returning items without any notice in the suggested ways will not be accepted. Please allow 7 days for a credit note to be issued once the item is received. 

No refunds, credit notes or exchanges will be given on sale items.

 

FAULTY / DAMAGED ITEMS

We take special care to ensure the high quality of our products so goods are inspected before packaging to ensure they are in excellent condition, but in the unlikely event that your item arrives faulty or is damaged in transit, please send us an email at [email protected] immediately to arrange a replacement. (Any faults found to have been caused through neglect or misuse, will instantly void this guarantee.)

Please note that we are unable to refund on items which have small variations in colour and pattern. 

We are unable to accept returns on items after 14 days.


 

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